Above Bar General FAQ'sComplete a course Evaluation
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1. How do I register for a class?
You must first create a login online at Above Bar CPR. You will then be able to register and pay for your classes.
2. How do I reschedule or cancel my class?
You can cancel or reschedule within 24 hours of registering at no charge. This must be done by email for proper time and date stamp.
More than 2 weeks notice
Free to reschedule/20% processing charge to cancel
Less than 2 weeks notice
10% of class fee to reschedule/30% processing fee to cancel
Less than 7 days notice
30% of class fee to reschedule/no refund
Less than 36 hours
50% of class fee to reschedule/no refund
4 hours before class starts
60% of class fee to reschedule/no refund
No Show
No refund/loss of class fee
3. Return Policy
You can return any unopened book with a 15% restocking fee prior to class. You are required to have a book before, during, and after class. We will not take back opened books. There are also no refunds on codes purchased for online classes. Please refer to the reschedule and cancellation policy for more information.
4. I do not have a Paypal account. How do I pay?
You do not have to have a Paypal account to make a payment and can use a debit or credit card on Paypal. After registering, just click on the "Pay with Paypal" button and follow the directions.
5. Will my employer pay for my class?
If you are unsure you can email or call the office and we will gladly check for you. You can also have your HR department contact us to setup an account. We currently have accounts with Dominican Hospital, UCSF, and Santa Cruz County. There is an FAQ section dedicated to each of those businesses.
6. Do I need an AHA card to attend a recertification class?
Yes, you must be currently certified in order to attend a recertification class. Please bring your current card with you to class. The instructor will need to see it.
7. If I lose my card can I get a replacement?
We will reprint your card for a fee of $10. We do maintain a color copy of your original card on file that we can email to you if requested.
8. Where are classes held?
All of our classes are held here at our office, unless otherwise stated. Our office is located at: 3121 Park Ave, Suite E, Soquel, CA 95073.
9. How do I use Above Bar CPR to manage CE's?
We have a place for you to store digital copies of your CE's on your user profile. We also upload CE's from classes you have taken with us directly on to your Responder Profile. These can be accessed and downloaded at your convenience. To add classes that you have taken elsewhere, simply add the digital file to your CE/certificate manager. You can also keep digital copies of non-CE certificates here. Example: keep a copy of your CPR card here.
10. I did not take a class from Above Bar CPR and would like to be reminded of my expiration?
Just click on the appropriate certification from the cart on the right in your profile, and put in the expiration. Now you can rest assured knowing that we will be reminding you 60 and 30 days before your certification will expire. It is also convenient to have all of your certifications in one place.
11. How should I dress for this class?
Most of our classes require kneeling on the floor and performing chest compressions on a manikin. We recommend wearing comfortable clothes that will allow you to perform these tasks without hindrance.
12. How long is my certification good for?
We teach only American Heart Association classes. These are the most widely accepted certifications and are valid for 2 years, unless your employer requires more frequent renewal. |
